Our customer refund and service credit policy (“Refund Policy”) for products and services is as follows:
No refunds, service credits or returns will be issued for reports ordered and delivered on the website where a credit decisioning score has been provided and/or the information contained in the business file has been verified.
This Refund Policy applies to orders placed on-line or by phone and paid using any payment method including, but not limited to, credit card, eCheck or by invoice. Details of this Refund Policy are as follows:
|D&B CREDIBILITY PRODUCTS AND SERVICES||CANCELLATION/|
|ActivityScope(with/without monitoring)*||30 days|
|Add-On features:||30 days|
(See item 1 listed below)
|Business Background Report*||2 days|
|Business Information Report||2 days|
|Company Profile Report*||2 days|
|Comprehensive Insight Plus Report (CIPR)*||2 days|
|Concierge Service||30 days|
(See item 2 listed below)
|D&B Credibility Review||30 days|
|DNBi CreditAdvisor||30 days|
|Credit Alert||30 days|
|CreditBuilder (Base, Plus, or Premium)||30 days|
(See item 3 listed below)
|Credit Evaluator Plus||2 days|
|Credit Monitor||30 days|
|DUNSFile or DUNS File Creator||30 days|
(See item 3 listed below)
|D&B DUNS Registered*||30 days|
|Industry Report*||2 days|
|Industry Trend Report*||2 days|
|International Comprehensive Report and International Business Information Report||2 days|
|Marketing Lists||2 days|
|Product Trials (DNBi SelfMonitor, DNBi CreditAdvisor)*||45 days|
|ScoreBuilder (Base, Plus, and Premium)*||30 days|
|DNBi SelfMonitor* and DNBi SelfMonitor with ScoreBuilder* (Monthly Products-Basic, Plus, Premium, Inquiries and Benchmarking)||30 days|
|DNBi SelfMonitor Trade Reference Add-On*||30 days|
|Annual Subscriptions: Credit Basics*, Marketing Assistant*, Risk Advisor, Business Advantage||30 days from last charge date|
|Monthly Subscriptions: Credit Basics*, Marketing Assistant*, Risk Advisor, Business Advantage||14 days from last charge date|
* Not available for new purchases.
** Number of days following the date of service fulfillment or renewal date, as applicable, during which you may cancel your order in accordance with this Refund Policy. For products and services subject to auto-renewal, you may also cancel your renewal prior to the renewal date.
*** Provided for a one-time non-refundable fee.
The unused portion from prior purchased products or services cannot be applied as a credit towards other D&B Credibility products or services.
For all purchases without a set-up fee, you are entitled to a full refund if you request such refund within 2 days of ordering the product or service. No refund shall be provided if the refund request is made after such 2 days. For all purchases with a set-up fee, you are entitled to a full refund (including the associated set up fee) if you request a refund within 3 days of ordering the product or service. No refund shall be provided if the refund request is made after such 3 days. For orders involving products or services that auto-renew which are cancelled after the applicable cancellation threshold (and thus ineligible for a refund for the current term), the do-not-renew process for such products or services will take effect on the next renewal date for such product or service.
Should you purchase a product or service via a product bundle (“Bundle”) and request a refund for such Bundle, no refund shall be provided for the Bundle itself. Only the individual products or services that make up such Bundle may be eligible for a refund. Eligibility for the refund of such individual products or services is determined by the terms of this Refund Policy and by taking into account any discount that was applied to that individual product internally as part of the Bundle.
No cash refunds or service credits will be issued outside of this Refund Policy. The appearance of a credit card refund on your credit card account used to make a D&B Credibility purchase may take 3-5 business days based on the service time of the bank that issued your credit card. Cancellation of D&B Credibility invoices can take 3-5 business days. Should you cancel a product or service, the license to use such product or service shall terminate on the last day of your current product or service.
D&B Credibility reserves the right to revise the Terms of Service or this Refund Policy at any time without providing notice to its users by posting the revised Terms of Service or Refund Policy on any D&B Credibility website. Your continued use of the D&B Credibility products or services after any changes to the Terms of Service or this Refund Policy has been posted, shall be deemed your irrevocable acceptance of those revisions.
The depth of information in a DNB credit decision report will vary based on the information collected directly from the report subject and third party sources, presence or absence of public filings, credit activity and age of business. DNB’s credit decisions may or may not contain financial statements, trade information, principal antecedents and/or public filings.
The minimum level of information used for a DNB credit decision is defined as the delivery of one or more credit decisioning score(s) which provides the user a baseline of credit-oriented information to make a risk management decision. These scores are:
|D&B Credibility Product/Service||Credit Decisioning Element|
|Business Information Report||D&B Rating (excludes DUNS Support / DS rated cases)|
PAYDEX® Score (excludes Unavailable / UN scores)
|Comprehensive Insight Plus Report|
Financial Stress Score
|Credit Evaluator Plus (Base)||Risk of Late Payment|
Payment Performance Trend
FOR REFUND REQUESTS OF D&B CREDIBILITY PRODUCTS OR SERVICES, PLEASE CALL 866-584-0283 OR EMAIL US AT: DANDBORDERS@DANDB.COM.
This Refund Policy was last updated on May 17, 2012.