Dun & Bradstreet Credibility Corp.
What Information Do We Collect?
DandB collects information on businesses and business professionals. We collect identifiable business information from website visitors when they decide to apply for a D&B D-U-N-S® Number, register for a newsletter or e-mail alert, fill-out an optional survey or other form, or purchase a product or service online. We also collect information offline from business owners and principals, from businesses’ creditors, vendors and suppliers, and from public records such as business registrations, Uniform Commercial Code filings and bankruptcy filings. The business information that we collect includes, but is not necessarily limited to, the following:
- Company and business professional contact information, including name, title, address, phone number, fax number and e-mail address;
- Detailed company profiles and statistics, including number of employees;
- Background information regarding company management, such as the educational and career histories of company principals;
- Company operational histories, including territories, subsidiaries, affiliates and lines of business;
- Detailed trade and business credit information, including payment histories and patterns;
- Summary business information regarding profitability, debts, assets, net worth and business relationships;
- Business professional data as it relates to their professional lives, such as name, company, title, business contact information and trade associations; and
- Credit/debit card information in order to process certain customer payments.
We also collect information about website visitors indirectly through standard web logs, such as IP addresses, browser types (e.g. Internet Explorer), areas of the website that are visited and the website from which a visitor came. We routinely use this web log information in the aggregate in order to administer and improve our website. While some of this data may be traceable to an individual, we only seek to identify individuals whom we believe are using our website for improper purposes.
How Do We Use and Share Information?
DandB uses the identifiable business and business professional information that we collect to contact customers in order to offer customers a variety of business information products and services. DandB also licenses business lists to authorized resellers and third party businesses for marketing purposes. Being listed in D&B’s global company database and Professional Contacts directories offers benefits to businesses and business professionals, including identification and recognition in the marketplace and the prospect of beneficial commercial opportunities and partnerships. DandB shares information with third party service providers, such as credit card processors, live help/chat providers auditors, attorneys, consultants and contractors, in order to support DandB’s Internet websites and business operations. DandB contractually requires that these recipients only use the information for the intended purpose of the disclosure and that they destroy or return the information when it is no longer needed. When necessary or appropriate, we may disclose information in response to a court order, subpoena, law enforcement proceeding, regulatory inquiry or when otherwise legally required. We may also disclose information as required or appropriate in order to protect our website, business operations, employees, customers or legal rights, or in connection with a sale or merger involving DandB assets (including information collected from you) or businesses. From time to time, DandB compiles online and offline transaction and registration information for internal analyses, such as market research, quality assurance, customer experience and operational benchmarking initiatives.
Collection of Sensitive Personally Identifiable Information
DandB may collect sensitive personally identifiable information associated with certain customers or customers’ clients, such as individuals’ Social Security Numbers and dates of birth, in order to provide certain product and service offerings, such as blended scoring reports that are available through our DNBi customer application. We will only collect this information if it is necessary to fulfill certain product orders, we will only use it for the limited, permissible purpose for which it is collected and we will take commercially reasonable steps to adequately secure the information. For more information regarding our data security practices, please review the “Data Security” section below. We may also share this information with trusted third parties for the limited, permissible purpose of fulfilling the associated product orders.
You Have Choices
DandB respects your privacy preferences and offers the following ways through which you may control how we contact you and disclose your information. We will honor your requests accordingly.
DandB E-mail Marketing: We provide individuals with the opportunity to opt out of receiving DandB promotional e-mails and updates about new DandB products and services. You may follow the unsubscribe instructions in any of our promotional emails. We may continue to send you transactional or service-related e-mails despite your desire to not receive promotional or marketing e-mail messages. In addition, please note that if you elect to opt-out of receiving promotional e-mails from http://www.CredibilityLive.com, your selection will apply only to http://www.CredibilityLive.com and you may continue to receive promotional emails from https://www.DandB.com, http://mycredit.dnb.com, http://smallbusiness.dnb.com, and http://www.accesstocapital.com. Similarly, if you elect to opt-out of receiving promotional e-mails from https://www.DandB.com, http://mycredit.dnb.com, or http://smallbusiness.dnb.com, and you previously registered with http://www.CredibilityLive.com, your selection will apply to https://www.DandB.com, http://smallbusiness.dnb.com, and http://mycredit.dnb.com, but you may continue to receive promotional e-mails from http://www.CredibilityLive.com.
DandB Telemarketing: We provide businesses with the opportunity to place themselves on our company’s internal Do Not Call list should they no longer wish to receive telemarketing calls from us by calling DandB Customer Service at 1-800-333-0505.We may continue to call you for transactional or service-related purposes despite your desire to not receive telemarketing calls.
DandB Direct Mail Marketing: We provide businesses with the opportunity to place themselves on our company’s internal Do Not Mail list should they no longer wish to receive marketing or promotional mailers by contacting DandB Customer Service at 1-800-333-0505. We may continue to send you transactional or service-related correspondence despite your desire to not receive marketing mailers.
Third Party: Individuals whose business contact information we have in our database may request to be excluded from business lists that DandB licenses for marketing purposes. An individual who wishes to be removed from our marketing list sales may request to be “de-listed” either in writing or by calling DandB Customer Service, resulting in that individual’s business contact record removal from our marketing directories, publications and mailing lists. For additional information or to request removal, please contact DandB Customer Service at 1-800-333-0505 or send an e-mail to customersupport@DandB.com. While we may remove your individual business contact information from our Professional Contacts directories and marketing lists, please be aware that we will continue to provide your company’s contact information in our Business Information Reports and other products and services. Please note that if you are already on a third party’s marketing directory, you will need to request removal with such third party directly.
Website Use Information: You have additional choices regarding website use information that our third party advertisers and partners may collect or receive through the employment of cookies, web beacons, pixel tags, clear GIF’s, and any other similar media known or yet to be developed. Please see the “Third Party Advertisers” section below for more information.
Access and Correction
To help ensure data quality and accuracy, DandB provides businesses and business professionals with access to their business information within the DandB databases and with an opportunity to correct verified inaccuracies. Authorized business representatives may request a complimentary copy of their company’s business report by calling DandB Customer Service at 1-800-333-0505. In such a case, DandB may apply a “stop distribution” order regarding the relevant business report, as well as ancillary products that may be affected by the verified inaccuracy, until the matter is properly resolved. When the investigation is complete, DandB will also send a correction notice to businesses or others whom DandB knows to have received the inaccurate data, as appropriate.
Website customers may also change their registration information, billing information and account preferences at any time by accessing Account Settings page on https://www.DandB.com. If you have a question regarding DandB products, services or information management practices, if you would like to contact us or if you would like to provide us with your valued feedback, please visit http://mycredit.dnb.com or https://www.DandB.com‘s Contact Us center for additional information.
Cookies, Web Beacons, Pixel Tags and GIFs
A Web beacon is a graphic image, such as a pixel tag or clear GIF, which is placed on a Web page or in an e-mail message to monitor user activity, such as whether the Web page or e-mail message is accessed or clicked. They are often invisible because they are very small in size. They are also used on many Web pages for alignment purposes. We sometimes use Web beacons to provide an independent accounting of how many people visit our website or to gather statistics about browser usage on our website. Some of our Web pages and HTML-formatted e-mail newsletters use Web beacons in conjunction with cookies. It is difficult for you to limit the use of Web beacons because there is no easy way to distinguish their use from alignment and other purposes. Web beacons may also be loaded from a different Web server than the rest of the page.
We may use local shared objects, also known as Flash cookies, to display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.
Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here:
We use third party advertising companies to serve ads when you visit our website. In the course of serving advertisements, our third party advertisers and partners may place or recognize a unique cookie on your browser. These companies may use information about your visits to https://www.DandB.com, http://smallbusiness.dnb.com, http://mycredit.dnb.com, http://www.credibilitylive.com, http://www.accesstocapital.com, and other websites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. These third party partners monitor how guests use our website and determine which of our online features they prefer. We may report information to our partners about our customers and the products and services they order, as well as aggregated, non-identifiable information about our guests’ use of our website. For more information, please see the “Third Party Advertisers” section below.
Third Party Advertisers
These third party advertising networks also track visitors’ online usage and behavior patterns. These companies may use information about your visits to http://smallbusiness.dnb.com, https://www.DandB.com, http://mycredit.dnb.com, http://www.credibilitylive.com, http://www.accesstocapital.com and other websites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. The result of these efforts is the creation of an online profile that attempts to predict individual user interests, preferences and purchasing habits. The third party advertising networks then accordingly customize the advertising content served to users when visiting other websites.
Data Retention and Security
DandB will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at customersupport@DandB.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
DandB maintains data security measures to protect information against unauthorized access and disclosure. These measures include the implementation of commercially reasonable technical, physical and administrative data security safeguards. We require employees to complete appropriate training on data management and security practices. We also manage a service provider due diligence and oversight program to ensure that our vendors likewise employ data collection, processing, transfer, management, and security measures to safeguard collected information in carrying out their services on our behalf.
There is no such thing as “guaranteed security,” whether conducting business online or offline. While we employ commercially reasonable and appropriate data security safeguards that are consistent with our business operations and generally accepted industry standards to protect user information, we cannot ensure or warrant the security of any information that you transmit to us and you agree that you provide this information and engage in such transmissions at your own risk. Once we receive information from you, we will endeavor to maintain its security on our systems.
We do this by:
- Establishing policies and procedures for securely managing information;
- Limiting employee access to sensitive information;
- Protecting against unauthorized access to customer data by using data encryption, authentication and virus detection technology, as required;
- Requiring service providers with whom we do business to comply with relevant Data Privacy legal and regulatory requirements;
- Monitoring our websites through recognized online privacy and security organizations;
- Conducting background checks on employees and providing Data Privacy training to our team members;
- Continually assessing our Data Privacy, information management and data security practices; and
- Using secure socket layers (SSL) encryption for sensitive communication over the Web for pages including login, account and order processing.
Changes to DandB Data Privacy Practices
If we make material changes to our information management and Data Privacy practices, we will post these changes on our website in order to keep you informed of how we collect, use, manage, disclose and protect our information assets. Such changes will be posted in this section of our online privacy notice and the policy effective date will be updated accordingly. We encourage you to check for updates to these policies by visiting our website from time to time.
Your Use of Our Website Is Consent
By using our website, you hereby consent to our collection, use, management, retention and disclosure of your information as described in this notice.
Please allow at least 10 business days for us to respond to your complaint, request for access, to remove you from any of our lists or to place you on our Do Not Call list.
For questions or complaints regarding our Data Privacy practices, please visit the http://mycredit.dnb.com Contact Us page, https://www.DandB.com Contact Us page or call DandB at 1-800-333-0505. We will do our best to resolve any complaints or issues as quickly as possible.
For more information regarding this online privacy notice, please contact: customersupport@DandB.com.
Our mailing address is:
Dun & Bradstreet Credibility Corp
22761 Pacific Coast Highway, Third Floor
Malibu, CA 90265
This online privacy notice is applicable to http://smallbusiness.dnb.com, http://mycredit.dnb.com, https://www.DandB.com, http://www.credibilitylive.com, and http://www.accesstocapital.com.