112 S FRENCH ST STE 500 WILMINGTON, DE 19801 Get Directions
112 S FRENCH ST STE 500 WILMINGTON, DE 19801 Get Directions
Collections Marketing Center, Inc. (CMC) was founded in 2006, as lenders increasingly recognized that their collections operations were broken. Even at some of the largest lending institutions in the world, collections organizations are hindered by their inability to create a single, synchronized dialogue with debtors. This incoherence is the product of uncoordinated offers, treatments, and communications--in addition to siloed organizations and technology platforms that constrain both efficiency and effectiveness of collections operations. The end result: Wasted channel spend Non-compliant operation Insufficient collections, excessive roll rate and avoidable charge-offs Confused customers due to inconsistent communication To support the company's mission to revolutionize collections operations, CMC has developed its flagship FlexCollect(R) platform. CMC FlexCollect is a pioneering suite of adaptive collections services that allows clients to collect more and spend less by adopting a fully synchronized approach. CMC has delivered FlexCollect as comprehensive, managed service solution, allowing customers to gain rapid access to outsized ROI results without up-front capital expense or any changes to their existing collections technology infrastructure. CMC's packaged solutions include Smart PDF to dramatically reduce letter costs, Loan Modification to streamline mortgage mod servicing, Compliance Management to adhere and demonstrate adherence to ever-changing regulations, Multi-Account Relationship handling to collect at a customer level, and Digital Channel Management to optimize cost of collections. CMC is currently helping a growing number of top lenders across credit card, real estate, student, and installment loan products to manage their charged-off, delinquent, and pre-delinquent portfolio operations. CMC synchronizes the dialogue between these lenders and their customers, allowing lenders to: Refine and deploy strategies without IT dependencies Right-size channel spend while improving productivity and ROI Increase collections volume by reaching agent-averse debtors Reduce roll rates and charge-offs Create full transparency, helping organizations to optimize strategies Intelligently adapt communications, treatments, and offers to deliver the right offer to the right debtor via the right channel at the right time Enjoy the benefits of full channel synchronization as a subscription- based, managed service solution, reducing CapEx and OpEx
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