10808 S RVR FRNT PKWY # 500 SOUTH JORDAN, UT 84095 Get Directions
10808 S RVR FRNT PKWY # 500 SOUTH JORDAN, UT 84095 Get Directions
We're car guys! From our CEO and sales manager to our programmers, we've been in and around the car business and understand what really goes on. Led by our CEO and company founder, Roger Smith is the company's visionary. Roger is also the designer of Shop Watch. He grew up in the auto business and became the fixed operations director at a large dealer group in Buffalo, New York over 20 years ago. Who better to understand the issues that dealerships encounter daily and design a solution to common problems?
We feel that good communication, organization and accountability is the foundation of a well-run service operation. We also understand that these are the most common areas where most shops struggle. With Shop Watch, you'll see increased profits and customer retention that will be long lasting, because we focus on the fundamentals of a well-run business.
The problems Roger experienced in his service departments are the same ones facing dealerships across the country. Scheduling, job tracking, accountability, efficiency and communication were areas that he identified as needing improvement. Increasing CSI, customer retention and profits were the goal, but not enough time, poor communication and too many jobs were some of the obstacles. He set out to develop an in-house solution to these problems, and Shop Watch quickly caught the attention of his factory reps. They noticed an increase in CSI scores, ticket average, and profitability. Since then, Roger has been invited to present Shop Watch to numerous regional service managers meetings and 20 groups. From there we've grown by word of mouth, and everyone's starting to talk about Shop Watch.
As we grow, we are committed to assembling individuals that will act as a single team whose purpose is to help you improve your business while getting the maximum benefits from our system. Sales and marketing is staffed by people from the industry so they understand your challenges. The developers are based in the states and are focused on creating intuitive, user friendly software that's fast, reliable and extremely flexible. Our support staff is also state side and focused on configuring your system so it fits your dealership like a glove. We'll be there long after the sale to answer your questions and make whatever tweaks are needed to insure you are always getting the most from the system.
In addition we remain committed to constantly improving our systems and we recognize that we live and work with a lot of people that have great ideas to make things work better. To that end we have included a suggestions button right in our system so you can fire off your ideas to us while they are fresh in your mind. Don't be surprised if you see your idea come to life in a future release.
© Dun & Bradstreet, Inc. 2024. All rights reserved.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.