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Service Management Group, Inc.

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1737 MCGEE ST KANSAS CITY, MO 64108 Get Directions

(816) 448-4500

www.smg.com

info@smg.com

Business Info

  • Founded 1999
  • Incorporated MO
  • Annual Revenue $42,388,034.00
  • Employee Count 128
  • Industries Surveying Services
  • Contacts Andy Fromm

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Company Summary

SERVICE MANAGEMENT GROUP, INC. (SMG) is a forward-thinking, progressive company with a family feel where attitude is as important as expertise. The employees are intelligent, show initiative and like challenges. SMG exists to measure customer and employee experience. We are industry experts who are different because of our full-service research and consulting. Referrals and relationships are important in getting and maintaining clients at SMG. Retaining employees, growing the company, and celebrating often are top of mind.

SMG's products and services make up a comprehensive solution set for companies who realize acting on the voice of the customer and voice of the employee is imperative for sales growth. Every year, we evaluate over 70 million customer experiences in 64 countries and 29 languages, for more than 200 brands. We've been at it for more than 21 years. You might say we're in a committed relationship ... with the truth.



SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 70 million customer experiences in 64 countries and 29 languages for over 200 brands

SMG Solutions
Customer Experience Research
Employee Engagement Research
Customer Journey Mapping
Customer Conversion Studies
Contact Center Integration
Market-Based Research
Social Media Analytics
Online Customer Experience Research

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